At LotusAura.in, we value your trust and strive to ensure a smooth shopping experience. Please read our refund and return guidelines carefully.

💳 For Prepaid Orders

• If your return is approved due to a valid reason (e.g., damaged or defective product with proof), the refund will be processed to your original payment method within 3–5 working days.

💼 For Cash on Delivery (COD) Orders

• Refunds will be issued via UPI or bank transfer after the returned item is received and verified.

• Customers must share their bank/UPI details while raising the return request.

🚚 Shipping Charges

• Shipping and handling charges are non-refundable under all circumstances.

✅ Return Eligibility

Returns are accepted only if:

• The item delivered is damaged, defective, or incomplete.

• An unboxing video (showing the package being opened from start to finish) is provided as proof.

• The return request is raised within 48 hours of delivery.

❌ Items Not Eligible for Return or Refund

• Jewellery that has been used or worn.

• Returns without proper unboxing video proof.

• Products returned after 48 hours of delivery.

• Free gifts or promotional items.

🔄 Exchange Policy

• We currently do not offer direct exchanges.

• If eligible, you may return the item (as per the policy) and place a new order separately.

📝 Return Process

To initiate a return or refund:

1. Contact us via WhatsApp at +91 [Your Number] or email support@lotusaura.in.

2. Share your Order ID, reason for return, and the unboxing video.

3. If approved, we will provide return instructions or arrange a pickup/courier.

4. Refunds will be processed only after the returned item clears our quality check.

⚠️ Important Note

• Lotus Aura reserves the right to reject return/refund requests that do not meet the above criteria.

• All items must be returned in secure packaging and original condition to avoid damage during transit.